Thursday, March 25, 2010

MARKETING BY THE MOB - THE POWER OF “YOU”!

“Team sunegi, duniya dekhegi;” it’s your chance to tell Mumbai Indians how to play. And if that’s not enough, then for a cricket crazy nation there is more. You can help Kolkata Knight Riders by actually coaching them, for this time, Shahrukh is asking for your suggestions & making you a coach of his team. “Main bhi coach,” sums up the Indian mentality where everybody sitting in front of their TV sets knows the exact “winning mantra” for each match. This time, a lot of IPL teams are asking you, and rewarding you too for your suggestions. Why?

Thursday, March 11, 2010

THERE’S SOMETHING ABOUT 100

It’s a special issue that we hold in our hands today and hence a time to celebrate, and celebrate we will. For as someone said, “Stop worrying about the potholes in the road and celebrate the journey.” It’s been an amazing journey for 4Ps B&M. It stared as a dream, an idea, and over the years was nurtured and made grandiose by A. Sandeep, the most witty, dynamic and intelligent Editor of the magazine. He was, is and will be the backbone of this magazine. It’s geniuses like him and Sutanu Guru, Steven and Aditi who have made this magazine so popular and revered! 100 is after all a very special number and our 100th issue very special too. It symbolises commitment, consistency and great quality and trust which our readers have put in the magazine.

“Trust” is the keyword and various instances in the recent past have once again proved that this is the most important factor. No one has realised this more than Toyota. In February 2010, Toyota recalled hundreds of thousands of its cars from America and Japan due to faulty brakes resulting in huge losses. According to a survey, Toyota previously had a flawless reputation, with nearly 92% respondents trusting the brand almost blindly. Post the recall issue, only 66% consumers consider it reliable. In fact, in USA, about 26% judged Toyota to be of a lower quality than domestic brands. In this world of cut-throat competition, this is not good as competitors don’t miss a chance to beat you down... which is exactly what Ford did. It’s the only American car company to have survived the steepest sales downturn in decades – that too without a government bailout. When it comes to winning new customers and their trust and admiration, Ford has taken the lead and its showing in their balance sheets too. In 2009, Ford actually made profits – for the first time after fi ve years and thanks to the once-in-a-lifetime “golden” opportunity provided by Toyota. Ford now says there’ll be no “brakes” on its profitability even in 2010.

It is trust that has made Apple top the charts, third year in a row as “the world’s most admired company.” Apple generates a hysteria around its products. This year, its sales are generating the same hysteria. Just three years old, in the smart phone category and the iPhone has already become the world’s third largest smart phone maker. Apple doubled its iPhone sales last year to 25 million. It is trust built over the years by Disney due to its obsessive focus on product quality that has seen it get ranked No.1 in world class quality by consumers.

Trust is that intangible factor that keeps companies afloat & enables them to beat competition; trust is something we value most. It’s the trust that our readers have put in us that we have been able to reach the “100th issue” milestone. “100” after all is an interesting number. There seems to be a magical ring to it. Ask any cricket lover and he will be able to recount the magical and fastest 100 scored by Shahid Afridi against Srilanka in Nairobi. A 102 runs out of just 37 balls. If one 100 can get people so excited, then think of two 100s and you could even get a Bharat Ratna, if not deliriously happy to say the least! Sachin Tendulkar became the first cricketer in the history of one-day cricket to score a double hundred in Gwalior. Every Indian’s heart swelled with pride.

It’s interesting to note that the most powerful man on Earth is judged by the work he does in the first 100 days of taking oath. An odd custom, some may say, but that’s how it’s been since the days of Franklin D Roosevelt, who also took office at a time of dire economic crisis. Roosevelt used the first 100 days to jumpstart the economy and put people back to work. FDR’s first 100 days were the greatest, and no President has been able to equal that time when Democrats & Republicans worked as one! Barack Obama too had the boldest 100 days and more or less everyone felt his first 100 days were impressive as a leader! Yes, 100 seems to influence a lot of things as Albert Einstein once said, “I think and think for months and years. Ninety-nine times the conclusion is false. The hundredth time I am right”. Be it 100 runs, 100 days, or 100 conclusions, it’s one number that seems to be an important milestone to judge many things.

100!

‘Google’ was actually meant to be named “Googol” but due to a misspelling landed up as “Google”. ‘Googol’ means, one allowed by a 100 zeros. Dr. Kasner a prominent mathematician wanted a name for a very large number and Milton, his 9 year old nephew, came up with ‘Googol’!

Fascinating but true, sometimes what you think to be a hundred is not so. The famous “100 year war”, the longest war in history fought between England and France, actually went on for 116 years. The dictionary meaning of “centurion” would read as 100 soldiers, but typically a Roman centurion commands 80 soldiers. In Dhaka, a 100 mangoes equals 112 in the metric system, while in Dinjpur a 100 betel leaves is 64.

While on the number 100, here are some interesting quirky facts. Your daily cup of coffee contains more than 100 chemicals. When you sneeze, the sneeze it travels out of your mouth at over 100 miles per hour, and your heart beats over 100 thousand times a day. A “jiffy” is actually a unit of time for 1/100th of a second. The cat can produce over 100 vocal sounds and a shark can detect one part of blood in 100 million parts of water. Come to think of it, the Earth gets 100 tons heavier everyday due to falling space dust. The book by Gabriel Marquez listed as one of the best books of the twentieth century is called “100 years of solitude”.

If that’s not enough, then for all you people below 100 years of age, try this (13837) x (your age) x 73= a very interesting number. Check it out.

And as you mull over the impact of 100 in our lives, we hope you enjoy this 100th issue a hundred times more than any other. A 100 cheers to all as we celebrate this important milestone, for you all will surely agree there’s something special about 100.

Thursday, February 25, 2010

THE NEW WORLD OF ADAMS AND IPADS

As the world became sure of the rumours that Apple would launch its “much talked- about-tablet” the iPad by January end, NASDAQ went into a tizzy. Apple’s share prices soared. The world was bursting with excitement of what would Steve Jobs do this time! Gawker Media even went to the extent of publicly offering up to $1,00,000 in cash for photos of the Apple tablet a week before the actual launch. Yes, Jobs knows his job very well. He knows how to excite the world and how to very intelligently market his inventions. Moses knew the power of the “tablet” when years ago he descended on Earth with the 10 commandments engraved on it. Steve Jobs did much the same when he demonstrated how the world would change its ways after the iPad!

IPAD GIVES COMPETITION A RUN FOR ITS MONEY
Amazon’s e-reader ‘Kindle’ is definitely going to feel the heat for the iPad. Apart from being a beautiful device, the iPad is much cooler and more fun. It’s colorful, sleek and will come with zillions of applications for the user to download. Priced almost at par with the Kindle, the iPad would definitely be giving sleepless nights to Jeff Bezos (founder of Amazon.com & Kindle). The tablet is going to be the new form of browsing the web.

The iPad, with its new technology, makes browsing super fast, easy and most importantly an absolute delight. We might soon be saying goodbye to our laptops and desktops! The iPad brings along with it the “Tablet Age” and soon we could see a lot of people reaching out for a ‘Tablet’ to do a lot of things!

ADAM GIVES IPAD A RUN FOR ITS MONEY.
Yes, the iPad is changing the rules of the game yet again. However, there is someone who might give it sleepless nights too. It’s none other than our very own ex-student from IIPM, Sachin Ralhan, and his friends who have designed the Indian tablet PC, ‘ADAM’! It would be released in July in America and many feel it’s better than the iPad. It has everything that the iPad doesn’t have. It is slimmer than the iPad, it’s cheaper, it’s got a longer battery life, can run a 1080p HD video (which the iPad cannot), and uses NVIDIA’s new Tegra2 chipset (making its hardware sturdier than iPad’s), has USB ports and runs Flash, both of which the iPad cannot! Three cheers to Sachin, to IIPM and India! I’m surely waiting for the ‘Adam’! All the eves, the envious, the curious and various others, let’s together root for Adam!

TABLETS GIVE BUSINESSES A CHANCE TO RUN FOR THEIR MONE
Tablets are a new way of sharing content with the consumers. And you might have heard how they are going to save the newspaper business, the music companies, magazines and movie studios, television producers and just about everybody! I wonder how much they will save, but they sure will change the rules of many businesses and give them a new dimension to explore. Of course, the possibilities are endless. The iPad and its rich interface will make gaming more thrilling. A magazine will be brought to life with moving pictures, videos, graphics being embedded along with the text!

Condé Nast started working on its digital version for tablets of Wired magazine even before the iPad was launched. It’s a new format and publishers who will reinvent will stay in business. Dwindling advertising revenues could rise again with a whole world of possibilities emerging thanks to ‘tablets’. Digital magazines can have digital ads, which are more interactive than plain print ads.

The iPad, the Adam, are “media viewing machines” and very powerful ones too! Check out the Sports Illustrated – Tablet Demo 1.5 on YouTube to see how reading will never be the same again. An art book now could have videos of the museum; a cookery book on the tablet could show the chef giving his tips. The creative possibilities for publishers are endless.

Travis Boatman of the gaming company EA says that playing games like Scrabble and other board games on the iPad would be a delight. Disney’s CEO, Bob Iger says Digi-books for children would come to life on the iPad. The Guardian, which can be downloaded on your iPhone for £2.39, claims it was downloaded 70,000 times in a month. The iPad, like the iPhone, too could open interesting revenue streams for newspapers and advertisers. The tablet gives advertisers a scope to be more creative. When people thought Billboards were dead, David Ogilvy proved the world wrong. He put up a billboard with a girl in a bikini and a tag line, “She takes off her top next week.” She did and people gawked. “She takes off her bottom next,” he wrote in the second week. The world waited and yes, she kept her promise and people agreed – creativity and not billboards were dead. Ogilvy showed how a creative idea always works. Kenzo pinned poppies on its billboards, which you could simply unpin and take home – a unique way of giving samples. Internet advertising has not been so effective; the iPad and a large dose of creativity could change this. Not surprising, many are calling it a “1.5 pound sack of potential.” One needs to ‘reinvent’ and ‘reimagine’ constantly; and for many businesses, iPad provides that rich canvas to showcase all their creativity.

It’s the game of ‘applications’. In spite of free content being made available, nearly 75 million iPhone and iTouch users download a paid application every month. The Apple store boasts of two billion applications. Even though most are free, the remainder generated sales of $200 million in a month. Not bad for a side business. Adam realizes this is going to be a war of applications – so it’s planning to announce a prize of $1m for developers of applications.

Go Adam...go and make us proud! Be it the Adam, iPad or any other tablet, this is for sure, every developer is now thinking of tablets, just the way the iPhone changed the business of mobiles. Would it be smarter than the smartphones? Would it be lapped up faster than laptops by the market? For those answers, we need to wait till March. However one thing’s sure – the tablet’s sure made technology more interesting and fun!

The future is going to be all about iPads and Adams!

Friday, January 29, 2010

IT’S GOING TO BE A HAPPY NEW YEAR!

‘When times are good, you should advertise. When times are bad, you must advertise.’ Though some marketers were not swayed by the logic then, they have now realised that the fastest way to set things right is with a powerful dose of a great advertisement

An interesting billboard went up in Manhattan in New York a few days back. The advertisement showed Oracle President Charles Phillips posing with a lady named YaVaughnie Wilkins with a quote below the picture that read, “You are my soul mate forever.” The only problem was, Charles was the only person who knew not that he would be featuring in this ad; for it was Ms. Wilkins – with whom he had had an eight-year long affair – who had decided to make things public after he dumped her! She even put a website address on the billboard: charlesphillipsandyavaughniewilkins.com where, if you wanted, you could check out the couple’s snaps, letters and cards sent to each other! Be it an interesting advertisement, adultery or advertisement of adultery, if done well, they never ever fail to capture the attention of the world. Last year, a lot of companies lost faith in the power of a good advertisement; and due to very bad times, a lot were forced to cut down their advertising budgets. But the fact remains, even though advertising is the tip of the whole marketing iceberg, it’s a very important tip nevertheless. And everywhere, companies are once again putting back their faith in this medium of marketing. For like Ms. Wilkins, they realise – the fastest way to set things right is with a powerful dose of a great advertisement.

ADVERTISING – A MARKETER’S BEST FRIEND
Recession or no recession, all gurus preach that marketing budgets should not be cut. They could be channelised from one stream to the other. Sure, tough times demand decrease in advertisement frequency and increase in use of other marketing efforts like direct marketing, which give more immediate sales impact.

However, nothing builds brands stronger and faster than ‘correctly themed’ advertisements; and this year, a lot of companies are doing just that. Not surprising then, that most researches this year are suggesting an increase in the advertising expenditure by 15-20% in India.

One of the first to join the bandwagon is Naukri.com. Remember its Hari Sadu advertisement. He is back and Naukri says it’s OK to call your irritating bosses names, for jobs are back and you can now switch once again. So fear not and express yourself! The underlying message being bidding goodbye to recession. The ‘bad boss’ brings ‘good news’ this time.

‘Hope’ is the new mantra for attracting consumers this year. Federal Express has launched a new ad campaign this year for India, Brazil, Mexico, Japan and UK, showing the world the power of hope. Its new tagline for ads this year is ‘FedEx delivers to a changing world’. It shows how the economy is witnessing an upturn and FedEx, as always, is one they can depend on to stay in business and survive.

The world is a different place today. A whole lot has changed. New rules have been written, old ones rewritten, and to survive you need to change. After 125 years, Oscar Mayer (a division of Kraft Foods) has decided to come out with a new ad campaign, even if it meant pushing aside its most famous and till date highly popular ad jingles. It knows that what worked till last year probably won’t this year. The campaign this year has a new tagline, ‘It doesn’t get better than this’. The ads show cheerful scenes from suburban life… very warm, very comforting, suggesting that good times are just around the corner. This time around, the world needs a heavy dose of ‘hope’ and advertisers are working overtime to infuse some through their ‘happy, homely ads’.

‘Homely’, because when times are rough, you look back to your home and family for support. You need to be reassured that all are together. Each one counts. Not just at home, but in business too, and the one who understood it best was Microsoft. Business is personal is the theme of its new ads. The print ads looked like ‘fake memos’ complete with words crossed, insertions made with a pen, et al; and as you read through, you realise that it was an announcement of the launch of Microsoft’s new software, which “understood how people really worked.” Read the memo, “…now more than ever, it’s everybody’s business… to come together and form a great company even in a tough economy”. Microsoft seems to have got it absolutely right this year. Its earlier ads never really managed to strike a chord with the audience. And Apple always had had the last laugh – as it scored higher with its comparative ads – making fun of Microsoft’s fuddy-duddy image.

Chrysler too is hoping on ‘hope’ as it begins the New Year. It wanted its consumers to realise that it had emerged from bankruptcy and was a stronger, healthier company. As families came together for the New Year, Chrysler did not lose the opportunity to remind them that this was the very company and the very car that had been bringing home their loved ones and hoped to do so for many years to come. A dash of good cheer and nostalgia is what the new campaign, ‘Coming home’, is filled with. It hopes to once again get the cash registers jingling.

NEW YEAR, NEW MAKEOVER
The spirit of survival is what the coming year will be about, and if it requires a new look, then nobody is asking why. Probably, recession needs to be thanked and not blamed, for it’s recession that forces one to think creatively, to think positively. One company that’s surely been thinking very differently is Idea Cellular. With every cellular company banking on celebrities, this one decided to introduce a new ‘idea’ too. Abhishek Bachchan not just charmed you with his wit, but also showed innovative ways of saving paper. It has truly created a huge improvement in brand recall Sir Ji!

Visualise this on your TV screens… teen girls dancing at a bus stop using an MP3 player – then comes a tag line, ‘Made in China with software from Silicon Valley.’ You got it right! Not just companies, countries too are working hard toward changing their images this time, for it makes good business sense. With ‘Made-in-China’ products taking a major image beating this year, be it toothpaste, toys or pet food, the China Advertising Association decided it was time for a makeover. ‘Made in China, made with the world’, is the theme of the new adcampaign to help overcome all negative prejudices of the western world.

If you thought this was all, think again, for there is somebody else who is out with a new advertising campaign to showcase the world its new image. Taliban is softening their stance in Afghanistan and are making full-on attempts to change their image. Believe it or not, but their new policy of cutting off ears, nose or tongues is finding its way in a new ad campaign. Do not try to access it on YouTube for this commercial is banned from being viewed in our country, but this is one smart organization that has learnt its marketing lessons well and understood the power of a good ad campaign.

This next one that I am going to talk about is still reeling under the hit it got last year – from a golf club I bet! Post Tiger Woods, Accenture is still struggling to get its act together. It’s also out with a new ad campaign. It would be spending between $40-50 million bucks on this one, which shows different animals doing things they normally wouldn’t do. An elephant surfing, a frog leapfrogging other frogs, et al, with the punch line ‘Who says you can’t be big and nimble?’ God knows how the ads would fare. But one thing is sure: this

one would have all animals except the tiger! Of course, the fastest way for Tiger Woods to rebuild his image would be to stay away from commercials this year. But for others, it’s time to put in a spring in your walk, a cherry smile and try to win back customers and lost market share with advertisements that sell ‘Hope’ and ‘Happiness.’

This time, creativity will count the most. Remember, you can’t out-spend the competitor every time, and more so not in today’s times with very tight budgets. However, you sure can outthink them.

Choose a theme that gels with the feelings of today’s consumer and you can bet that this time things will get better, and it’s sure going to be a Happy New Year!
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